Shipping Policy

We dispatch our orders directly from our Karachi warehouse located in DHA.

Delivery Options:

Standard Free Delivery: Trax/Rider (Tracked, 4-6 working days).

Express Delivery: TCS Express (Tracked, 1-4 working days). Please see checkout for cost information.

Failed Delivery

If the package cannot be delivered to the provided shipping address due to the customer’s lack of cooperation (e.g., wrong or incorrect shipping address, absent receiver) or if the customer refuses to collect the package, the package will be returned to KREATWARE at the customer’s expense. This expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.

Items Not Received but Tracking Shows Delivered

Please note that we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you have items delivered to a secure address.