WARRANTY POLICY
All KREATWEAR pieces are warranted against manufacturing defects by a 14-day limited warranty from the date of purchase. A lifetime color/plating warranty is restricted to stainless steel pieces only. Materials such as brass, 925 silver, etc., are not covered under this warranty.
This warranty covers manufacturing and color/plating defects but does not include damage caused by:
- Excessive wear
- Lack of care
During these warranty periods, if a defect arises in the product and KREATWEAR deems it a manufacturer’s defect, follow the instructions for returning the product.
KREATWEAR will, at its option, to the extent permitted by law, either once:
- Repair the product using new or refurbished parts.
- Replace the product with a new product that is equivalent to the product that is to be replaced.
- Refund you all or part of the purchase price of the product.
KREATWEAR shall have no obligation to repair, replace, or refund until the defective product is returned to KREATWEAR . A replacement product will not assume the remaining warranty of the original product. When a refund is given, the returned product becomes KREATWEAR’s property.
Obtaining Warranty Service
For specific instructions about how to obtain warranty service for your KREATWEAR piece or questions about whether your product is covered, please contact KREATWEAR’s customer service. KREATWEAR ’s customer service may be reached by emailing [email protected].
Exclusions and Limitations
This Limited Warranty applies to all pieces manufactured by KREATWEAR . This Limited Warranty does not apply to damage caused by:
– Accident
– Abuse
– Misuse
– Misapplication
– Use of non-KREATWEAR products
Do not expose your jewelry to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to:
– Liquid silver polish
– Pools
– Hot tubs
– Saltwater
– Spas
Avoid sleeping while wearing your jewelry. Please refer to the cleaning and care instructions for additional information on caring for and protecting your KREATWEAR piece. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your piece.
THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. IF KREATWARE CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. KREATWARE IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. NO KREATWARE RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS LIMITED WARRANTY.
For more information, email us at contact @kreatware.com.
